Stitch a Photo - Terms & Conditions

General - Terms & Conditions

How to Order

Complete the Preview Request Form and email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
You will receive Sample/s based on your Preview Request Form.
Once you are happy to proceed you need to add the Stitch a Photo listing to your cart.
Proceed to checkout where you either register as a new customer or sign in as an existing customer.
Choose your payment method - Credit/Debit Card, PayPal & Telephone

Instructions / Important Information

Complete the Preview Request Form and then email your picture to us at enquiries@skyestitching.co.uk or post your picture to us.
IMPORTANT - Please ensure the image is of good quality, correctly exposed & a good size.
All designs are computer generated (using professional software) and are intended to show the best likeness but may not show the full quality until completely stitched.
A preview sample/s preview design will be emailed to you within 48 hours.
A final sample/s will be emailed within 5-7 working days after receiving payment
Upon approval your kit / chart will be produced and dispatched to you within 7-10 working days (often sooner)
PLEASE NOTE: If you opt to change your picture after purchase please advise this after the PREVIEW sample otherwise there will be a charge of £10.00 to cover the cost of the time taken to finalise the design.

Alterations

Any picture can be altered to fit your requirements, proportions allowing. The types of alterations can be as follows:

Cropped
Background can be fully or partially removed, leaving it blank or inserting a full or half stitch background
Parts of the picture can be removed (will depend on the picture if this is possible)
Adjust any problem areas i.e. Red Eye
Colour photographs can be changed to either black & white or sepia tones (browns)

Terms & Conditions

All preview samples are rough samples to give an ideal of how the design will look. A final sample is later emailed after payment is received.
We have the right to re-use all designs produced under the Stitch A Photo listing unless requested otherwise.
Any physical photographs are always returned when an order is dispatched.
Photographs must be copyright free or you must own the rights. Enquiries / Orders may be refused if there is any doubts in regards to the copyrights.

Cancelling an Order

If you wish to cancel a Stitch a Photo order please contact us to discuss any problems.
If you are unhappy with the final design/s please contact us with your concerns and we do our best to resolve any issues.
Due to the time and effort taken to produce the final design/s only a proportionate amount will be refunded.
If you cancel an order before the new final sample is emailed then 100% will refunded.
If 1 or more final samples are emailed and refused then only 75% of the payment will be refunded. This allows for the time and effort taken to produce sample/s.
Please note there are no refunds on PDF e-charts once they have been emailed.

Refunds & Returns

All Stitch a Photo designs are tailor made to order so are not returnable or refundable.
A finalised Sample/s is emailed to ensure customer satisfaction before the kit/chart is produced.
Any cancellations should be requested at this time before dispatch, see above "Cancelling an Order".

GIFT VOUCHERS (Stitch a Photo) - Once a Gift Voucher has been issued it is non-refundable. The value of the voucher may however be used against an alternative purchase, full value must be redeem at once. Please contact us for a current value (based on the type of product purchased).

What's Included

All designs are produced in a spiral bound booklet and come in a plastic wallet. The larger kits may come with separate threads which are detailed with the matching symbol and colour number.

Full Kit

A Computer generated Picture of the design, shown in a frame
Step by step Cross Stitch instructions
Anchor Stranded Cotton threads pre sorted onto an organiser
A4 Binded Booklet - B+W Chart or Colour with B+W Symbols Chart. Includes full list of threads included.
Plain Aida fabric - 14, 16 or 18 Count (Depending on your order)
Tapestry Needle

Chart Only

A Computer generated Picture of the design, shown in a frame
Step by step Cross Stitch instructions
A4 Binded Booklet - B+W Chart or Colour with B+W Symbols Chart. Includes full list of threads required & Notes detailing fabric amount required to produce the design
Choice of DMC or Anchor Thread designs (DMC Threads not stocked)